Call tracking solutions

Want to keep better track of the phone calls your sales staff make and receive? Want to ensure all calls are answered quickly and effectively?

Too many businesses throw away revenue on marketing and promotional activities believing more enquiries equals more sales, failing to realise that leads only convert to sales if marketing generates the right response and those calls are handled correctly.

Answering customer calls in a timely and professional manner is essential for the success of any business, mistakes at this initial stage impact on sales.

So easy to improve once problems are identified…

With Calltracks call analysis reporting, you can view customised reports on demand that include:

• How many calls are made and received by each department/branch/site
• Duration of each call
• Number of rings to answer
• Number of missed calls
• Peak call times

Whether you want to view calls by the hour, week or month, call analysis offers you the flexibility to view calls by department or by branch, allowing you and your management team to login and analyse which departments are handling the most leads – ultimately giving your business the best chance of conversion.

You can also instantly see which departments are failing to answer calls in time, or at all, allowing you to improve the situation.

Ensure that the phones are manned during peak call periods and that you have adequate phone lines in place to handle the volume of calls.

What’s more you can identify unique leads for a accurate picture of potential sales opportunities, with the ability to filter out calls to selected departments providing the most accurate reporting.

Calltracks call analysis costs nothing extra as it is included as part of your monthly package. Enjoy unlimited tracking numbers, which can be used for instant, real-time reporting.

In short, Calltracks call analysis offers you the chance to increase efficiency and productivity within your sales team:

• Identify how many calls are being missed and by which departments
• Establish whether calls are being answered quickly
• Measure how many unique leads are being handled by your sales team
• Highlight shortfalls in the way different branches or departments handle their calls
• Understand the peak call periods to enable you to plan your staff allocation and ensure that there are adequate phone lines