Call tracking solutions

Get the basics right with Calltracks lead management tools

How many calls have your staff missed that could have led to sales?

Calltracks lead management is an effective and easy way of managing your incoming leads, boosting productivity and increasing sales.

Missed opportunity report

Potential buyers can be lost when there is no one available to take their call. You need to ensure you call them back whilst they are in buying mode and before they ring one of your competitors.

Calltracks missed opportunity report provides you with an instant email notification of every missed opportunity, together with details of the caller’s name and telephone number.

We guarantee that every missed opportunity we report will be an enquiry that has given up trying to call you.

Reach hot leads before your competition does!

• Instant real-time notification by email
• Identify by name which of your team are returning missed calls
• Measure the amount of time it takes to follow up missed calls
• No overlap on returned calls

Lost customer leads

Improve data capture and turn lost leads into revenue

Why spend money on expensive marketing campaigns when sales are thrown away due to inadequate follow up?

Time and money is wasted every day when sales staff talk to clients without keeping proper records or entering their details into your database.

Find out which of your incoming calls have not been entered and turn potentially wasted opportunities into a hot prospect list, ensuring that you make the most of every single opportunity.

Prospecting Tool

Are your sales team making enough calls to achieve targets?

Leads must be handled proactively by the sales team however it can be difficult to measure performance and identify shortfalls.

Calltracks prospecting tool provides simple but effective reporting of the most critical elements of prospecting:

• Number of calls made and by whom
• Day, time and duration of each call
• Whether the sales person left a message or not
• Any attempted call made
• The status of each lead
• Whether a sales presentation took place
• A recording of each call

Our prospecting tool enables you to measure, monitor and control lead activity and evaluate the performance of individual sales people or department. It also allows you to make informed decisions about the quality of each lead, giving you the highest chance of generating revenue.

Simply upload your prospect data and assign to the relevant parties. Identify trends in the performance of your sales team ensuring key performance indicators are met.