At Calltracks Limited (“Calltracks”) we take your right to privacy very seriously. We value the confidentiality of the information which you provide when registering and contracting through our website.
1. The Information We Collect and How We Use It
Calltracks is registered to collect and process data under the Data Protection Act 1998. We deal with any personal information that you provide to us in accordance with the provisions of United Kingdom data protection laws. For the purposes of the Data Protection Act 1998, the Data Controller for Calltracks is ”.
When you register and / or contract on-line we need to know information such as your name; organisation; postal address; e-mail address; telephone number; fax number; and credit or debit card number and expiry date.
If you give us information you confirm that:-
- you consent to the processing of your personal data; and
- you consent to the transfer of your personal data abroad.
First and foremost, we gather this information to allow us to process your registration and / or enter in to a contractual relationship with you. The relevant information is then used by us, our agents and sub-contractors to process your registration and / or regarding any contracts between us and you, and to communicate with you on any matter relating to the conduct of your account and in general. Any information provided by you in connection with any transaction regarding a postal address or a credit or debit card number and expiry date will be used by us, or by others on our behalf, to process a transaction and / or regarding any contracts between us and you.
We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. This information will not include information that can be used to identify any individual. Furthermore, we may give you the opportunity to submit feedback to us. If you choose to do so we may use such feedback as if it were our property including using it for promotional and marketing purposes. We may also contact you for further information about your feedback.
From time to time we may provide your information to a customer service agency for research and analysis purposes so that we can monitor and improve the business and services we provide. We or our agents and sub-contractors may contact you by mail, telephone, SMS, fax or e-mail to ask you for feedback and comments on our business and services.
We may also wish to provide you with information about special features of our website and any other service we think may be of interest to you. We may contact you by mail, telephone, SMS, fax or e-mail. If you would rather not receive this information, please send an e-mail to firstname.lastname@example.org but remember that this will preclude you from receiving any special offers or promotions.
We may also wish to provide you with related information from third parties we think may be of interest to you. We may contact you by mail, telephone, SMS, fax or e-mail. If you would rather not receive this information, please send an e-mail to email@example.com but remember that this will preclude you from receiving any special offers or promotions.
We may also provide your information to carefully selected third parties whose products or services we believe may be of interest to you. They may contact you by mail, telephone, SMS, fax or e-mail. If you do not wish us to disclose your information in this way, please send an e-mail to firstname.lastname@example.org but remember that this will preclude you from receiving any special offers or promotions.
We may take any action with respect to the information provided to us which we deem necessary or appropriate if we believe the information may cause us to suffer any loss, liability or commercial damage. We may also disclose information provided to us where we consider ourselves to be under a legal or regulatory obligation to do so.
Calltracks is not responsible for the cookies contained on any externally linked websites.
3. How We Protect the Information You Provide Us With
We will take reasonable precautions to protect personal information in our possession from loss, misuse and unauthorised access, disclosure, alteration and destruction. You should be aware, however, that communications over the internet (which includes e-mails to Calltracks, registering as a user on our website and contracting with us through our website) are not secure unless they have been encrypted and we do not accept any responsibility for any errors or omissions which arise from circumstances outside our reasonable control.
We also keep your information confidential. The internal procedures of Calltracks cover the storage, access and disclosure of your information.
4. Sale of Business
If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.
5. Accessing the Information We Hold
You have a right to ask for a copy of the information you have provided us with and which we hold. We may charge a fee of £10.00 for providing this information to you.
6. Updating Your Details
You have a right to correct any inaccuracies in the data you have provided us with and which we hold.
If any of the information that you have provided to Calltracks changes, for example if you change your e-mail address, name or payment details or if you wish to cancel your registration to our website, please let us know the correct details by sending an e-mail to email@example.com or by sending a letter to ’2 Redhouse Square, Duncan Close, Moulton Park, Northampton NN3 6WL’.
7. Public Areas and Links
Please note that if you post any of your personal information in public areas of the website, such as in any online bulletin boards, such information may be collected and used by others over whom we have no control. We are not responsible for the use made by third parties of information you post or otherwise make available in public areas of the website.
8. Your Consent
9. How to Contact Calltracks