Work From Home

Let us help keep your business running.

– Route inbound calls to home workers
– Hide home callers phone numbers
– Display the office number when calling back

Keep Your Customers Happy and the Phones Ringing.  

When your staff are working from home, it’s important to make it quick and easy for them to speak to customers. We have the tools you need for your team to work effectively – and keep you in control.  We are doing what we can to help with special pricing.

Call us now on 0203 199 9000  so we can set things up. Alternatively, use the contact form at the bottom of this page.

Work from Home with Calltracks

Calltracks makes the process of working from home seamless. Using mobiles or private landlines to speak to customers is not a problem as we change (or mask) the number your customers see, protecting your personal phone numbers.

When a customer calls your office number, we can route instantly to connect to a member of your team on their mobile or landline, or we can call multiple locations or hunt group.

It’s easy to keep track of what’s happening across a number of remote locations. Our system will give you call recording, missed call alerts, flexible call routing, and the visibility and control you need to keep your business running smoothly throughout this unprecedented time.

  • Control the number your customers see.
    With dial from home, we insert your business number (or our tracking number), to mask the number your customers see.
  • Flexible call routing.
    We make it simple to route all your calls to mobiles or landlines and set up all routing to a destination number of your choice. This includes multiple locations or hunt group.
  • Call recording.
    All calls are recorded to keep track of all the prospecting activity taking place.
  • Missed calls alerts.
    Using our numbers will ensure no important enquiries will get lost or missed. We send automated missed call alerts to your team, so they don’t need to search for them.
  • Visibility and control.
    With your team working remotely it’s more important than ever to monitor performance and keep track of everything. You need to know that customer calls are being handled in a timely manner and our system will keep you in control.

Existing customers – you may already have some of these tools but not be using them. Speak to us on  0203 199 9000 .

Normal Pricing:

The cost for calls made from a Geographic landline number (01/02) via a Freephone Access number (08)* are £0.03 to a Geo landline (01/02) and £0.04 to a mobile (07).

All call costs are included when the call is originating from a landline and made via a freephone number, meaning the land line owner does not have to pay a penny of additional call costs.

Please note –

*Calls to Freephone numbers incur a £0.03 per minute surcharge for calls originating from a mobile phone.  Should you wish to make calls from a mobile it may be more cost effective to use a national call access number (03).

The cost of calls made from a Mobile number (07) via a National access number (03) is £0.02 to a Geo landline (01/02) and £0.03 to a mobile (07).

When a call is made from a mobile phone via an 03 access number please be aware Calls to 03 numbers will be deducted from your inclusive minutes package or charged at a national call rate no more than an 01 or 02 number.  Please check these costs with your mobile operator.

Normal monthly charges for single number service is £15.  Our No Monthly Fees is a limited and to support customers through the Coronavirus crises.

 

Call routing, mapping, and masking.  NO Monthly Fees Call us now on  0203 199 9000 so we can set things up.

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